OUR GUARANTEE POLICY

Phisher Park Equestrian stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria (& our return policy) we will refund the full price of the product in question, excluding postage and processing costs.

Phisher Park Equestrian products are made to order with the best quality materials possible using our state-of-the-art digital t-shirt printing equipment.

Phisher Park Equestrian takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality, blurry or low-resolution of uploaded images.
• 10% difference in design printing colours, print placement & size
• 10% difference in the actual garment colours
• Design errors introduced by the customer in the design creation process
• Errors on proofs that have been approved either in writing or by paying to confirm an order
• The image uploaded on the system by you is not the image you want to be printed, or if you want to change your artwork after placing your order.
• Errors in user-selected options such as product type or size.
• Garment shrinkage in wash
• Courier delivery timeframes when your order has been dispatched to the correct address before the due date
   

*Please examine your designs carefully and correct any mistakes prior to placing your order.

*Garment colours are represented accurately by the product colour boxes below the image. Dark coloured and black garments may appear 15% brighter on the t-shirt design online application to make positioning easier so please refer to the product colour boxes below the image for design accuracy.

*In an effort to keep costs down and pass substantial savings along to our customers, Phisher Park Equestrian does not proof documents created by its customers prior to processing.

Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval. Clients must ensure that the artwork, qty and shipping address is correct before payment is made.

*If you want to make a change to your design do not upload your design. In this instance email us at support@activatemobilemarketing.com or call us and we will supply you with a graphic to upload subject to our artwork fees.

*We do not print content that is offensive to groups of people, especially minorities. 

OUR RETURN POLICY

WHAT CAN BE RETURNED
Only Items that are faulty/damaged or have a faulty print may only be returned.
No returns are accepted after 14 days of receipt of purchase.
We do not accept items that have noticeable wear or makeup stains.
Returns must also comply with our user agreement.
Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. 
 

In the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product:  Email us at support@activatemobilemarketing.com with;

The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage
Once we have received this email we will organise a replacement /refund for you if the order meets our user agreement/return policy. You may have to return the product back to Phisher Park Equestrian.

We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-2cm and anything outside of this is faulty. Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.

Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date.

DELIVERY TIMEFRAMES

We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order a rush express order and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

 WASHING INSTRUCTIONS
 
Gentle cycle
Wash inside out
Do not tumble dry
Dry in shade
Garments will not shrink if the correct washing guidelines on the t shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

Phisher Park Equestrian takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

 Spelling, punctuation or grammatical errors made by the customer.
Mistakes that the client has approved after being sent a proof*
If the artwork you as a client upload is low quality, and results in a poor print
5% difference in design printing colours & size
5% difference in the actual garment colours
Errors in user-selected options such as product type or or size. *Please use our size guide for measurements of email us for advice.
Garment shrinkage in wash
Courier delivery timeframes

Phisher Park Equestrian is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; colour changes, background removal or design work please email  support@activatemobilemarketing.com or call us to discuss artwork before uploading your image to our designer.